It is important to the BDRI that we provide an impartial and transparent Certification service and like to receive input from any concerned parties on the performance of our Operators at any time. If you as a consumer believe that an Operator has acted fraudulently or are concerned about a procedure regarding the BDRI’s certification process please contact us info@demeter.org.au or use the complaint form below.

The BDRI has a policy of ensuring there is impartiality in their certification decisions. Further the BDRI takes complaints against Operators very seriously.